Important: RMA Policy (Please
1.RMA number must be obtained before
returning any defective products to CAS. The RMA number MUST be written
clearly on the outside of the box(es).
|2.Customer must provide the copy of original
invoice(s) showing all serial numbers and state the symptoms and/or reason
for the return of all items and invoice information on CAS RMA Request
|3.Warranty void (Item(s) will be shipped back by collect) if RMA item(s)
in following status: Physical damage; Opened software; Invalid/Incomplete/Modified serial number; Incomplete package;
Insufficient sales information etc.
|4.After the RMA number is
issued, CAS should receive the product(s) within (seven) 7 days. Otherwise
CAS reserves the right for the acceptance of any expired RMA return.
|5.All returned products
must be in new original packaging condition and all items and accessories
belonging to the merchandise must be returned in new condition.
CAS has the rights to refuse damaged return merchandises due to
alteration, abuse, misuse or physical damage (i.e. scratches, trace cut),
removal of warranty labels. No
credit will be issued.
|6.DOA -- products
failed to function or damaged during shipment (hereinafter 揇OA
product?, products can be returned to CAS within THRITY (30) days of
the date of invoice (except CPU for 48 hours & RAM is covered within 7
days). CAS will replace the DOA product with a new or refurbished product
subject to (A) the product抯 availability and (B) the customer obtaining
a valid RMA number.
|7.There is no service
charge on fault CAS抯 products which are under warranty.
Any other services or "No Fault Found" (include software
and/or hardware configuration) will be subject to a charge a $30.00.
|8.ALL RMA shipments MUST be
prepaid, collect shipment will be rejected, and no exceptions will be
made. All items repaired or replaced under warranty will be shipped back
with freight charges, prepaid by CAS.
|9.CAS is not responsible
for any damage to or loss of any programs, data or removable storage media
on returned items. It is the responsibility of customers to do the backup
|10.CAS does not support the
manufacturer extended warranty on any products beyond ONE (1) year
unless otherwise stated on the original invoice.
For any manufacturer who offers a warranty on products exceeding
ONE (1) year, it is the buyer responsibility to deal directly with the
manufacturer beyond the first year of warranty.
Shipments" will be made.