ABOUT CAS

About CAS

CAS is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in Canada and the United States. CAS was founded in 1994, is a wholly owned subsidiary of Cotec Advanced Systems Inc., servicing over 5,000 technology customers across the country. Cotec Advanced Systems Inc. combines the strength and stability of a global organization with focus and attention on the Canadian IT market. For more information about CAS, please visit www.go-cas.com. Our broad array of offerings range from hardware to software to integrated IT solutions such as security, data center and networking.

Our Purpose: To continuously fulfill the world’s ever-advancing need for technology.

Our Vision: To be the crucial link in the technology ecology, enabling our partners to bring to market the products and solutions the world needs to connect, grow and advance.

Our Mission: To efficiently and expertly provide our customers with ever changing needs of the technology market through extraordinary services, insight and world-class implementation. The evolving needs of the technology market through extraordinary services, insight and world-class implementation

If you haven’t done business with Cotec Advanced Systems Inc. we make it quick and easy to get started.

Contact our Head office to begin

Our Sales manager is your primary contact for new business at Cotec Advanced Systems. Our customer service team can also help you get started and ensure that you have everything you need to open a new account for your business. They are also a good resource for any questions you may have and best practices for working with us and growing your business.

For additional questions and inquiries regarding your orders or account can be directed to our Customer Services team at 1‑877-888-2227, Monday to Friday, 9:00 a.m. to 6:00 p.m. ET.

At Cotec Advanced Systems Inc., we appreciate your business and look forward to supporting you in your business-building goals.

We value our relationship with suppliers who demonstrate standards of high ethical business conduct and apply it to meet the company’s materials, equipment and service requirements nationwide.

It’s important to us that our suppliers meet or exceed our minimum standards and performance expectations, share our values, and understand our commitments.

In accordance with our standard contractual provisions, Cotec suppliers or potential suppliers are not permitted to use Cotec’s name or logo or to make any public announcements or disclosures in relation to their dealings with Cotec Advanced Systems Inc. without the company’s prior written consent. Should approval be given for a public announcement or media release, the wording and manner of publication must also be approved in writing by Cotec Advanced Systems Inc. If you are an existing supplier seeking to reference Cotec Advanced Systems Inc. in a public announcement, please get in touch with your Cotec Advanced Systems Inc. representative.

Our expectations

Cotec Advanced Systems Inc. commitment to acting responsibly plays a critical role in our success as a business. Our reputation stems from our four core values – accountability, respect, teamwork and integrity – and we expect those we work with to share the same values.

Prior to starting work, suppliers are subject to our robust qualification process. This involves obtaining sufficient evidence to ensure vendors meet or exceed minimum standards in health, safety, the environment, human rights, quality management and financial capacity, as well as ethical and anti-corruption practices. To enable us to have a secure, sustainable and internationally competitive supply chain, there are numerous examples of where we have worked with prospective vendors to help them reach a standard of compliance.

Health, safety and the environment

We expect an equal commitment to health and safety from the businesses we work with. We value suppliers who:

  • Have the ability to work in close collaboration with local and aboriginal businesses and local communities
  • Manage and communicate product health and safety risks
  • Maintain a commitment to health and safety management and the elimination of workplace injuries and illness
  • Have a process for assuring compliance with safety policies, both internally and externally from an environmental perspective we are extending our awareness and understanding of impacts further into the future and bringing our responsibility for preventing or minimizing those impacts back into the present. We take a strategic approach to driving improved environmental performance in these key areas:
    • Managing and protecting biodiversity
    • Sustainable water management
    • Climate change
    • Product stewardship
    • Integrated closure planning

We value suppliers who are reducing their, and our, environmental footprint through their practices and innovative products and services.

Business integrity

Bribery and corruption

In accordance to Terms & Conditions, Cotec Advanced Systems Inc. and its suppliers are not to commit, or become involved in, bribery or corruption of any form.

  • We do not buy business or favor, no matter where we operate, no matter what the situation is, no matter who is involved
  • We never offer, give, demand or accept any financial or other favor to, or from, any person in order to secure business or any other advantage
  • We do not use or make payments to speed up routine administrative actions

Human rights

We expect our suppliers to support and respect the human rights of their workers, consistent with the Universal Declaration of Human Rights. Our suppliers must uphold fundamental human rights including but not limited to:

  • Providing a safe working environment
  • Paying a fair wage
  • Equal treatment without distinction based on gender, race, age, religion
  • Freedom from forced labor including access to employee documentation

Additional questions and inquiries can be directed to our Customer Services team at 1‑877-888-2227, Monday to Friday, 9:00 a.m. to 6:00 p.m. ET. Alternatively, email us at CS@go-cas.com

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA)

OUR COMMITMENT

At CAS, we are committed to doing things the right way – and that includes providing excellent customer service to everyone, including people with disabilities.

POLICIES, PRACTICES AND PROCEDURES

As part of this commitment, CAS has established various policies, practices and procedures for how our goods and services are provided to people with disabilities. These include the following areas:

1.    Assistive Devices

We are committed at CAS to serving people with disabilities who use, or who may benefit from the use of, assistive devices – whether to access our goods or services, or for other reasons because of their disability. Our employees have been trained and are familiar with various types of assistive devices that may be used by customers with disabilities while accessing our goods and services.

Our employees have also been trained on how to use the following assistive devices available at CAS for customers:

  • Wheel Chair
  • Emergency Evacuation Chair
  • Automatic Push Buttons
  • Walker
  • Blind Stick
  • Magnifying Lenses
  • Teletypewriter
  • Elevator
  • Large Print
2.    Communication

We recognize that people with disabilities may communicate differently because of their disability. We are committed at CAS to communicating with customers with disabilities in ways that take the nature of their disability into account.

3.    Service Animals

We welcome people with disabilities who use service animals. Service animals are allowed on any part of CAS’s premises that are open to our clients, customers, vendors, suppliers, volunteers, contractors and/or other third parties (except where otherwise prohibited by law).

Most of the time, our employees will be able to easily identify whether an animal is being used as a service animal or not. In the rare situation when it is not readily apparent, our employees may ask for a letter from a physician or nurse confirming that the service animal is required for reasons relating to disability.

4.    Support Persons

We also welcome people with disabilities who are accompanied by support persons. CAS recognizes that some people with disabilities may have support people – e.g. paid professionals, volunteers, family members or friends – to help them with communication, mobility, personal care or medical needs, or with accessing our goods and services.

Support persons are allowed on any part of CAS’s premises that are open to our clients, customers, vendors, suppliers, volunteers, contractors and/or other third parties. At no time will a person with a disability be prevented from having access to his/her support person while on such premises.

CAS currently does not charge any fees that would apply to support persons. Should this change, notice of such admission fee will be:

  • Posted in the workplace
  • Posted on the internet
5.    Temporary Disruptions

We recognize that people with disabilities often rely on certain facilities or services being available at CAS (e.g. accessible washroom; elevators; ramps; and disabled parking signs.)

As part of our commitment to providing accessible customer service, we promptly notify clients, customers, vendors, suppliers, volunteers, contractors and/or other third parties whenever there is a temporary disruption – whether it is planned or unplanned – in such facilities or services. This notice includes the reason for the disruption, its anticipated duration, and any alternative facilities or services available.

More details about CAS’s notice of temporary disruption process are posted on the Internet at www.go-cas.com (About Us Section)

6.    Staff Training

We are also committed to providing training to all employees and volunteers. This same training is also provided to others at CAS who are involved in establishing the policies, practices and procedures for how our goods and services are provided to people with disabilities.

This training includes:

  • An overview of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of its Customer Service Standard;
  • How to interact and communicate with people with various types of disabilities;
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person;
  • How to use any equipment or devices available at CAS or otherwise that may help provide our goods and services to people with disabilities; and what to do if a person with a disability is having difficulty accessing our goods and services.
7.    Feedback Process

When it comes to providing accessible customer service, we will always try our best and will certainly learn from any mistakes. This is why we encourage and appreciate hearing about how we are doing – both good and bad.

Feedback may be provided in person, by telephone, in writing, or by delivering an electronic email. The “Customer Feedback Form” may be used to provide such feedback, but is not mandatory.

Feedback may be provided:

By Mail:
Cotec Advanced Systems Inc
Attention: Human Resource Department
#1, 147 West Beaver Creek Rd
Richmond Hill, Ontario
Canada L4B 1C6

By Telephone:
(905)886-6628
877-888-2227 Toll free

By Fax:
(905) 707-8817
By Email:
AODA@go-cas.com

In Person:
Cotec Advanced Systems Inc
Attention: Human Resource Department
#1, 147 West Beaver Creek Rd
Richmond Hill, Ontario
Canada L4B 1C6

8.    Availability of Accessible Customer Service Documents

When it comes to accessible customer service, we have no secrets. All of our Accessible Customer Service Documents are available to our clients, customers, vendors, suppliers, volunteers, contractors and or other third parties upon request, and we are happy to share them with you. Just ask!

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