SHIPPING POLICY

Shipping Policy

When you place an order on Cotec Advanced Systems Inc., in-stock items leave our shipping facility within 3 to 7 business days from your order being placed, Monday through Friday excluding public holidays. We make every effort possible to ship your product within 1 day. All orders are subject to product availability. For high demand products, processing time of shipping products might take longer. If an item is not in stock at the time you place your order, we will restock and ship out as soon as possible. If you have any questions regarding the shipping date or specific shipping needs, please contact us directly or email us at shipping@go-cas.com

For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

WHAT SHIPPING METHODS ARE AVAILABLE?

Currently we offer worldwide shipping with different shipping carriers depending on different countries. Orders placed with a free shipping promotion will be shipped via a shipping carrier of CAS’s choice. Typically, we are using FedEx, UPS and Canada Post within Canada and UPS within the United States. Free shipping promotions are subject to limitations and only available in certain locations.

WHAT LOCATIONS DO YOU SHIP?

Generally, we offer worldwide delivery for all the products on go-cas.com However, delivery services are subject to limitations on certain products.

WHAT IS COTEC ADVANCED SYSTEMS INC. RETURN POLICY?

Please visit our Return Policy page for more details.

UNDELIVERABLE PACKAGES

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for reshipment. CAS would reserve the rights for charging any additional cost or expenses incurred from such arrangement.

If you are unable to collect your products within 30 days after shipping completed email is received; or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we will cancel Your Order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the Products. No refund will be issued. CAS
would reserve the rights for claiming any pending payments or corresponding expenses incurred due to such cancellation.

DAMAGED ITEMS IN TRANSPORT

If there is any damage to the packaging on delivery, contact us immediately at shipping@go-cas.com